Refund & Exchange Policy

Company Name: Laxmi Jain

At Laxmi Jain, we aim to provide our customers with quality products and a smooth shopping experience. Please read our Refund & Exchange Policy carefully before placing an order.

1. Refund & Exchange Eligibility

Refund or exchange will be accepted only if there is a genuine issue with the product, such as:

• Product received is damaged.

• Product received is defective.

• Wrong product has been delivered.

• Product is missing any major part or item that was included in the order.

• Product received is significantly different from the product ordered.

Change of mind, personal preference, size/style preference, or simply not liking the product will not be considered a valid reason for refund or exchange.

2. Unboxing Video Is Mandatory

A clear and continuous unboxing video is mandatory for any refund or exchange request.

The video must:

• Start before opening the package.

• Clearly show the shipping label/order details.

• Show the package from all sides.

• Clearly show the product while unpacking.

• Show the issue/damage/defect clearly, if any.

• Be continuous and unedited.

Without a proper unboxing video, Laxmi Jain will not accept or process any refund or exchange request.

If the customer does not have an unboxing video, the refund/exchange request may be rejected.

3. Exchange Policy

Exchange will be provided only when there is a genuine issue with the product.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

1. Your Order ID.

2. Clear photographs of the product.

3. A clear unboxing video showing the issue.

4. A brief description of the problem.

After reviewing the information, our team will determine whether the product qualifies for exchange.

Exchange is not available simply because the customer does not like the product, has changed their mind, or wants another design/color/style.

4. Refund Policy

Refunds are accepted only for eligible issues mentioned above and after verification by our team.

Once the refund request is approved, the customer must follow the return instructions provided by Laxmi Jain.

The product must be returned in its original condition, with original packaging, tags, accessories, and other items received with the order.

5. Non-Refundable / Non-Exchangeable Situations

Refund or exchange will not be accepted in the following cases:

• No unboxing video is available.

• Unboxing video is edited or incomplete.

• The product has been used, washed, damaged, altered, or modified by the customer.

• Original tags or packaging are missing.

• The customer simply does not like the product.

• Change of mind after placing the order.

• Customer ordered the wrong size/color/design.

• The product has no manufacturing defect or delivery-related issue.

• The return/exchange request is made after the specified time period.

• Any damage caused after delivery by the customer.

6. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

A clear unboxing video is required to verify the issue. After verification, we may provide an exchange or another appropriate resolution.

7. Damaged Product

If your package or product appears damaged at the time of delivery, please record the condition clearly in the unboxing video.

Do not throw away the original packaging until your request has been reviewed.

8. Refund Policy

Refunds will only be considered where applicable and after the return request has been approved by Laxmi Jain.

The refund method and processing time may depend on the payment method and the resolution approved by our team.

9. How to Request a Refund or Exchange

To request a refund or exchange:

Step 1: Contact our customer support within 48 hours of delivery.

Step 2: Provide your Order ID.

Step 3: Share the complete unboxing video and clear photographs.

Step 4: Explain the issue with the product.

Step 5: Wait for our team to verify and approve the request.

Once approved, our team will provide further instructions.

10. Important Note

By placing an order on the Laxmi Jain website, the customer acknowledges and agrees to the above Refund & Exchange Policy.

Please record a complete unboxing video for every order. Without a valid unboxing video, we cannot accept or process a refund or exchange request.

Laxmi Jain reserves the right to approve or reject a return/exchange request after reviewing the provided evidence and verifying the issue.

Company Name: Laxmi Jain

At Laxmi Jain, we aim to provide our customers with quality products and a smooth shopping experience. Please read our Refund & Exchange Policy carefully before placing an order.

1. Refund & Exchange Eligibility

Refund or exchange will be accepted only if there is a genuine issue with the product, such as:

• Product received is damaged.

• Product received is defective.

• Wrong product has been delivered.

• Product is missing any major part or item that was included in the order.

• Product received is significantly different from the product ordered.

Change of mind, personal preference, size/style preference, or simply not liking the product will not be considered a valid reason for refund or exchange.

2. Unboxing Video Is Mandatory

A clear and continuous unboxing video is mandatory for any refund or exchange request.

The video must:

• Start before opening the package.

• Clearly show the shipping label/order details.

• Show the package from all sides.

• Clearly show the product while unpacking.

• Show the issue/damage/defect clearly, if any.

• Be continuous and unedited.

Without a proper unboxing video, Laxmi Jain will not accept or process any refund or exchange request.

If the customer does not have an unboxing video, the refund/exchange request may be rejected.

3. Exchange Policy

Exchange will be provided only when there is a genuine issue with the product.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

1. Your Order ID.

2. Clear photographs of the product.

3. A clear unboxing video showing the issue.

4. A brief description of the problem.

After reviewing the information, our team will determine whether the product qualifies for exchange.

Exchange is not available simply because the customer does not like the product, has changed their mind, or wants another design/color/style.

4. Refund Policy

Refunds are accepted only for eligible issues mentioned above and after verification by our team.

Once the refund request is approved, the customer must follow the return instructions provided by Laxmi Jain.

The product must be returned in its original condition, with original packaging, tags, accessories, and other items received with the order.

5. Non-Refundable / Non-Exchangeable Situations

Refund or exchange will not be accepted in the following cases:

• No unboxing video is available.

• Unboxing video is edited or incomplete.

• The product has been used, washed, damaged, altered, or modified by the customer.

• Original tags or packaging are missing.

• The customer simply does not like the product.

• Change of mind after placing the order.

• Customer ordered the wrong size/color/design.

• The product has no manufacturing defect or delivery-related issue.

• The return/exchange request is made after the specified time period.

• Any damage caused after delivery by the customer.

6. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

A clear unboxing video is required to verify the issue. After verification, we may provide an exchange or another appropriate resolution.

7. Damaged Product

If your package or product appears damaged at the time of delivery, please record the condition clearly in the unboxing video.

Do not throw away the original packaging until your request has been reviewed.

8. Refund Policy

Refunds will only be considered where applicable and after the return request has been approved by Laxmi Jain.

The refund method and processing time may depend on the payment method and the resolution approved by our team.

9. How to Request a Refund or Exchange

To request a refund or exchange:

Step 1: Contact our customer support within 48 hours of delivery.

Step 2: Provide your Order ID.

Step 3: Share the complete unboxing video and clear photographs.

Step 4: Explain the issue with the product.

Step 5: Wait for our team to verify and approve the request.

Once approved, our team will provide further instructions.

10. Important Note

By placing an order on the Laxmi Jain website, the customer acknowledges and agrees to the above Refund & Exchange Policy.

Please record a complete unboxing video for every order. Without a valid unboxing video, we cannot accept or process a refund or exchange request.

Laxmi Jain reserves the right to approve or reject a return/exchange request after reviewing the provided evidence and verifying the issue.